Privacy policy

1. Introduction

Worklocker Services Pty Ltd (ACN 679 485 673) ("Worklocker", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website at https://worklocker.com.au (the "Website") or otherwise interact with us.

We are bound by the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles, which set out standards, rights, and obligations in relation to the handling of personal information.

By using the Website, you agree to the collection and use of information in accordance with this Policy.

 

2. What Information We Collect

We may collect the following types of personal information:
• Full name and contact details (email, phone number, mailing or delivery address)
• Account details and login credentials
• Payment details (processed securely via third-party providers – we do not store full credit card details)
• Purchase history and product preferences
• Device and technical information (e.g., browser type, IP address, time zone, cookies, analytics data)
• Information you provide when contacting us or completing forms
• Information from cookies, pixels, and third-party analytics/advertising tools (Google Analytics, Microsoft Clarity, remarketing pixels).

We do not generally collect sensitive information.

3. How We Collect Your Information

We collect personal information directly from you when you:
• Create an account or place an order
• Subscribe to marketing communications
• Submit a form, enquiry, or feedback
• Communicate with us by phone, email, or online chat.

We also collect information automatically when you:
• Use our Website (via cookies, session recordings, and analytics tools)
• Interact with our advertising, social media pages, or emails.

4. How We Use Your Information

We may use your personal information to:
• Process and fulfil your orders and payments
• Deliver products and manage returns
• Provide customer service and respond to enquiries
• Send you marketing communications (if you have opted in)
• Personalise your shopping experience and improve our Website
• Monitor, analyse and improve our business operations and security
• Comply with legal obligations and prevent fraud or misuse.

5. Direct Marketing

We may use your personal information to send you marketing materials where you have consented, or where otherwise permitted by law. You have the right to opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. We will action your request promptly.

6. Sharing Your Information

We may share your personal information with:
• Worklocker stores to fulfil your order
• Trusted third-party service providers (delivery companies, payment processors, IT providers)
• Marketing and analytics providers (such as Google Analytics, Microsoft Clarity)
• Regulators, law enforcement, or government authorities if required by law.

Some third-party providers may store or process information overseas (including the United States, EU, or Asia). Where we disclose personal information to third-party providers located overseas, we take reasonable steps to ensure that they comply with privacy standards that are substantially similar to the Australian Privacy Principles. This may include contractual protections, due diligence, and reliance on providers who are subject to recognised international privacy frameworks.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver relevant advertising.
You can adjust your browser settings to refuse cookies, but some Website features may not work properly without them.

8. Data Storage and Security

We store personal information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
We use secure payment gateways (Shopify Payments, PayPal, Afterpay) that comply with PCI DSS standards. When personal information is no longer required for any lawful purpose, we will take reasonable steps to destroy or de-identify it in accordance with our obligations under the Privacy Act.

9. Access, Correction, and Deletion

You may request access to the personal information we hold about you, ask us to correct inaccuracies, or request deletion of your data by contacting privacy@worklocker.com.au.
We will respond to all such requests within a reasonable period and in accordance with the Privacy Act.

10. Notifiable Data Breaches

If your personal information is involved in a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

11. Retention of Information

We retain your personal information for as long as necessary to provide our services and as required by law (for example, accounting or business record-keeping obligations). When no longer needed, we securely destroy or de-identify your information.

12. Complaints Process

If you have concerns about how we handle your personal information, you can lodge a complaint with us by contacting privacy@worklocker.com.au. We will acknowledge receipt within 7 days, investigate, and provide you with a response. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our Website with the updated effective date. We encourage you to review this Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Email: privacy@worklocker.com.au
Mail: Worklocker Services Pty Ltd, 1/66 Township Drive West Burleigh QLD 4220