Ordering & Availability


Placing an Order 
When you place an order through the Website, you are making an offer to purchase the selected goods for the displayed price, including any applicable delivery or service fees. 

Orders placed via the Website will be fulfilled by our Worklocker stores. Your assigned store is determined based on your postcode and product availability to ensure the most efficient delivery. 

By submitting an order, you acknowledge and agree to pay for the goods and accept delivery in accordance with these Terms. Ownership of goods remains with Worklocker until full payment has been received. 

Stock Availability 
We make every effort to ensure stock levels shown on the Website are accurate. However, due to the nature of in-store inventory, discrepancies may occasionally occur. Worklocker reserves the right to cancel or modify an order where stock is unavailable, discontinued, or where inventory was incorrectly displayed. 

Order Acceptance and Cancellations 
Worklocker reserves the right to accept, reject or limit any order for reasons including but not limited to: 

  • Unavailability of the product 

  • Errors in pricing or product descriptions 

  • Incorrect or incomplete personal information 

  • Unsuccessful or unauthorised payment 

  • Fraudulent or suspicious activity 

If a product becomes unavailable after you have placed your order, your nominated Worklocker store will contact you to offer a suitable alternative. If no alternative is available and payment has already been processed, a full refund will be issued to your original payment method. 

Once your order has been dispatched, it cannot be cancelled. You may still return the goods in accordance with our Returns Policy. 

Delivery 

Worklocker delivers within Australia only. All orders placed through the Website will be fulfilled by your nominated Worklocker store, based on your postcode and product availability. 

Delivery methods and charges may vary depending on the individual store fulfilling your order. Orders over $120 may qualify for free delivery—this offer is subject to availability and store participation. 

Standard Delivery 
Your order will be delivered via Australia Post or an equivalent courier service. Standard delivery typically takes 3–4 business days; however, delivery times may be longer in rural or remote areas. 

Delivery fees are charged to the customer unless otherwise specified. If items need to be specially ordered, please allow up to 15 business days for dispatch. All delivery timeframes are estimates only. 

If there is a delay or a product is unexpectedly unavailable, your nominated store will contact you via email, SMS, or phone to provide an updated delivery timeframe or to offer alternative options. 

Worklocker is not liable for delays in delivery or any resulting loss, damage, or cost. Delays caused by factors beyond our control—such as natural disasters, weather events, carrier issues, or other force majeure circumstances—do not constitute a breach of these Terms. 

Acceptance of Goods 
Upon delivery, you agree to inspect the goods for any defects, damage, or discrepancies. Any issues must be reported to the fulfilling store within 5 business days of receipt. 

 

Click & Collect 

Please note: Click & Collect is currently unavailable, we recommend calling your local Worklocker store to arrange. Your nearest store can be found here: https://www.worklocker.com.au/pages/simple-store-finder

Pricing and Payments 

Pricing 
All prices listed on the Website are in Australian dollars (AUD) and include Goods and Services Tax (GST). 

Prices displayed are current at the time of publication but are subject to change without notice due to fluctuations in exchange rates, supplier costs, or other factors beyond our control. 

Please note that Worklocker retail stores operate independently and are not required to match the prices displayed on www.worklocker.com.au. Pricing may vary between stores. 

Payment 
We accept payment via Visa, Mastercard, Afterpay, PayPal, and Apple Pay. American Express and Diners Club are not currently accepted. 

All credit card transactions are processed securely through Shopify Payments, a PCI DSS compliant payment gateway. Worklocker does not store your credit card details or share them with third parties. 

Payment must be received in full before goods are dispatched. 

All goods are subject to availability. If we are unable to supply an item you have ordered, we will contact you promptly with the option to delay fulfilment or cancel the order. If payment has been received, you will be offered a full refund to your original payment method. 

Returns and Refunds Policy 

Worklocker offers a 14-day return policy for online purchases, in addition to your rights under Australian Consumer Law. 

Eligibility for Returns 
You may request a return if: 

  • You change your mind 

  • You ordered the incorrect size and the item does not fit 

To be eligible, items must: 

  • Be returned within 14 days of receipt 

  • Be in original, unworn condition with tags attached 

  • Be in original packaging 

  • Be accompanied by your order number 

How to Request a Return 
To initiate a return, email online@worklocker.com.au with the following: 

  • Your order number 

  • Your name 

  • Details of the item(s) 

  • Reason for the return 

If your request meets our return conditions and is approved, we will provide you with information on how to return your goods. Please do not return any goods before receiving confirmation. Items returned without a prior request will not be accepted. 

Return Conditions 
It is your responsibility to: 

  • Carefully pack items to prevent damage in transit 

  • Take reasonable care of the goods until they arrive at the nominated Worklocker store 

 Returns must be sent by post to the store that fulfilled your order. This store information will be provided during the returns process. Products purchased online cannot be returned in-store at this time. 

Non-Returnable Items 
The following items cannot be returned: 

  • Custom or personalised items 

  • PPE 

  • Underwear 

  • Perishable items such as sunscreen 

  • Sale or clearance items 

  • Gift cards 

If you have questions about whether your item qualifies for return, please contact online@worklocker.com.au. 

Damaged or Faulty Items 
If you receive a damaged, faulty or incorrect item, contact online@worklocker.com.au within 14 days of receiving your order. Include photos of the fault where possible. We will assess the issue and provide a resolution, which may include repair, replacement or refund in accordance with your statutory rights. 

Exchanges 
We do not offer direct exchanges. If you wish to swap an item, return the original item for a refund and place a new order. 

Refund Process 
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method. Refunds may take up to 10 business days to appear, depending on your bank. 

Refunds for online purchases are processed by our head office, not individual stores. Stores cannot process refunds for online orders. You will receive a refund confirmation by email within 24 hours of your return being received. If not, please contact us at online@worklocker.com.au. 

Delivery Charges 

  • Return delivery costs are the responsibility of the customer. 

  • Original delivery fees are non-refundable. 

  • If your return is due to a faulty, damaged or incorrect item, any replacement will be sent to you free of charge.